Frequently Asked Questions

  • The Compass Does Not Seem To Be Accurate Or The Arrow Points In The Wrong Direction.

    It may be necessary to periodically recalibrate the compass to ensure maximum accuracy. With the OFF TRAIL powered on outdoors, wait for a GPS lock (satellite icon stops blinking), then hold the OFF TRAIL out in front of you and move it in a "figure 8" pattern a few times. You may also use various other compass calibration techniques, as shown at:


  • Are There Instructional Videos That Explain How To Use The OFF TRAIL?

    Please visit for instructional videos

  • What Should I Do If It Takes Longer Than A Minute To Get A GPS Satellite Lock?

    It is not unusual for the initial lock to take over a minute when using the OFF TRAIL for the first time, or in a new location. Make sure you are in an open area, away from tall buildings, trees, and large metal structures. If you still don’t have a satellite lock after several minutes, try turning the unit off then on again.

  • What Does The Blinking Satellite Icon Mean?

    Since the OFF TRAIL is a GPS device, it must lock onto the signal from several satellites in order to obtain an accurate location. The blinking icon lets you know that it has not yet obtained a full lock. Satellite acquisition takes approximately 15-60 seconds in an area with a clear view of the sky. You will not be able to get adequate GPS lock in a building or under a heavy cover.

  • How Do I Insert Batteries?

    The OFF TRAIL has an easy to remove battery door that gives access to the battery compartment. To remove the battery door, turn the coin screw from lock to unlock and pull on the lower back half.

  • What Types Of Batteries Do I Need?

    The OFF TRAIL uses three AAA alkaline or lithium batteries (non-rechargeable Lithium batteries are recommended for cold temperatures or for extended use.)

  • Will Removing The Batteries Delete My Data?

    The OFF TRAIL will hold up to 48 total hours of logging, regardless of the number of trips taken.

  • Where Can I Buy The OFF TRAIL?

    The OFF TRAIL is available now for purchase at many specialty and consumer stores, online dealers and select retailers in the U.S. You can order also one now at

  • Will The OFF TRAIL Work Indoors?

    No. GPS requires a clear view of the sky in order to obtain satellite lock. Large buildings and metallic surfaces could potentially affect satellite lock and more difficult to accurately determine location.

  • Does The OFF TRAIL Work Abroad?

    Yes, the OFF TRAIL can be used worldwide.

  • How Many Trips/Log Hours Does The OFF TRAIL Memory Hold?

    The OFF TRAIL will hold up to 48 total hours of logging, regardless of the number of trips taken.

  • How Do I Erase The OFF TRAIL Memory?

    When logging is complete, simply plug the OFF TRAIL unit into your computer. Create your online based account and upload your trips. Once uploaded, the software will erase the unit's memory.

  • Can I Use The OFF TRAIL Application On More Than One Computer?

    Yes. You don’t need to create a new account or register a second time-simply log on to your account (

  • How do I upload tracks to the OFF TRAIL Application?

    Please see the image below to guide you if the Windows Autoplay prompt is displayed when you are uploading OFF TRAIL tracks on your Windows PC.

    Click on the .btk (Backtrack) file to load your tracks.

    Please see the image below to guide you through uploading your OFF TRAIL tracks on your Mac. Once you connect your OFF TRAIL to your Mac using a USB cable, the device is displayed on your Mac desktop:

    Navigate to Applications folder and double-click on the OFF TRAIL application icon.

  • How do I download the OFF TRAIL Application

    1. OFF TRAIL requires Adobe Air®. If you do not already have Adobe Air®, you can download it directly from Adobe.

       Download Adobe Air®

    2. After you have installed Adobe Air® download and install the OFF TRAIL application below.

       Download OFF TRAIL

    3.Need additional download support? Please email or call 650-322-2991 9am to 6pm Pacific Time.

  • How Does The OFF TRAIL Work?

    The OFF TRAIL uses a blend of new technologies with GPS technology. Using military GPS satellites, the OFF TRAIL re-calculates your position every two seconds, telling you how far you’ve traveled from your original destination. Activate the trip logging function and it will record your trip route. After your trip is over, you can use the free OFF TRAIL software application to view, analyze and share the data collected during your trips.

  • How Do I Save My Trip Data And The Current Screen View When I’m Finished Using The App?

    You don’t have to remember to do anything, as your trip data is automatically saved in your account in the "cloud". There’s no need to logout, just close the application when you finish using the OFF TRAIL software.

  • How Do I Register My OFF TRAIL?

    Please visit to register your OFF TRAIL.

  • How Long Do Batteries Last?

    Battery life will depend on use. The estimated battery life for a constant running unit is 16-20 hours.

  • How Do I Know When To Replace Batteries?

    The battery meter will begin flashing with a diagonal line through it notifying you that the batteries need to be replaced. You will only have a short amount of time after the blinking starts before the batteries are exhausted.The battery meter will begin flashing with a diagonal line through it notifying you that the batteries need to be replaced. You will only have a short amount of time after the blinking starts before the batteries are exhausted.

  • What Happens After The Memory Is Full?

    The memory indicator bar will show no more units of memory remaining. You will also not see the walking man in the upper right of the screen if you attempt to turn logging on.

  • Why Does The Display Show That I’m Still Walking At 1mph, But I’ve Stopped?

    GPS systems are designed with some intentional variability in the signal available for our use for national security reasons. This can result in the position data calculated by any commercial GPS to appear to wander. Over time this variability averages out to where you actually are.

  • The Trips I Took On Different Days Are Not In The Right Order (Sequential) Under “My Downloaded Tracks”.

    Close the OFFTRAIL software application, and then re-open it. Your trips should appear in order by date.

  • What If I Forget My Password (Or Want To Change It)?

    Just click the "Forgot Password?" link on the log in screen and enter your email address (user name). You may also change your password at any time, after logging in to your existing account at Click "My Profile" in the menu at the top of the screen.